A few weeks back I asked several members of my team for a value add initiative that our Clients were neither expecting nor asking for. And because we respect data privacy and security here like crazy, I will need to change some details and names but hopefully, you will still get the gist and the whole point of the comparison. With that said, for the aforementioned purpose and limitation, the “ask” will be henceforth known as “Ice Cream”
To be clear these are teams whom I both equally love and adore today and for the foreseeable future. These are teams who continue to elevate what it means to be class leading. This is just a nice and candid example of difference in mindsets (which can be changed for better or worse) and only an example of staying conscious of that fact.
Earlier this week I asked both teams how we were doing in getting the Ice Cream for our clients. Here are the responses:
As discussed previously approval to access Ice Cream Stores will have to go through a full exemption process (Ice Cream Association of the Philippines requirement).
The first step is to conduct a sweetness and flavor assessment (this has been submitted). This then will have to go through a review with VP of Ice Cream Flavors before approval is given.
As per Ice Cream Flavors team, realistically getting approval may not be quick, so while we seek that route they also recommended to reach out to the Ice Cream Association of the World that caters to the this kind of service we are trying to work on.
They gave me a name we can contact to get more information, I have already reached out to that person to look at the possibility of getting assistance in case ICAOTP (Ice Cream Association of the Philippines) approval is not given.
On a personal note, if we need to get the Ice Cream ready sooner, we may want to consider having Willy Wonka work from directly inside the Ice Cream Store. In this regard, there will be no risk of compromising Ice Cream Flavors and Sweetness and Willy Wonka will be able to work clearly without outside influence.
Points to consider:
- All identified challenges are real and factual and very sensible
- It would be better if the challenges were identified and communicated ahead of time so help could have been provided in removing roadblocks instead of waiting for the follow up to inform that there were indeed challenges present that puts completion dates at risk.
We have requested two scooping stations preferably inside an air-conditioned room that simulate the environment of a real Ice Cream Store. The Senior Flavor tester is helping me secure Ice Cream Association of the Philippines approval.
I have also researched on several free Ice Cream tools online like Mentose, Social Mentose, Scrutiny Alerts, Scrutiny Trends, etc. and checked if these free tools could can help us achieve the same purpose.
I also subscribed to SocialScoopers (one of the tools used by our Partner Ice Cream Store), free trial for 2 weeks. So far I have gotten good amount of sweetness and flavors that I can start analyzing (see attached).
Points to consider:
- Encountered the same roadblocks as Team A but still progressing with results expected. Fulfilled the parameters of the ask without breaking policy or deviating from the prescribed path.
- The preliminary results are of commendable quality and insights generated are admirable in spite of the challenges.
- The people who see the things preventing them from getting the thing that they want (the long line to get to the Free Bagels)
- The people who see nothing but the thing that they want (The Free Bagels)
Which one are you?
Which one do you have on your teams?
Which one do you want on your teams?
For me, the answer is simple:
The people who are Solutions Oriented, the people who make things happen in spite of the challenges. The people who get things done regardless of roadblocks. The “Go To” guys. Careful JoeyBoy, Jecla, and Ron G, looks like Marlon is challenging your status.
The takeaway here – is Be Solutions Oriented. You owe it to yourself and your teams. It is a far better way to go than wasting your time on how and why something will not or cannot work.