Another title here could have been, The 7 Different Superstar Leader Personality Traits to be Cautious of
We often joke about how each of the superstars in our team unfortunately has that “thing” that one quality that would otherwise categorize them as near perfection. Here are some samples of semi-blind items to illustrate my point. The cool thing about all this is how it has multiple commonalities with leader personality types that may also be present in other teams. Which is why it is important to look at this with a spirit of candor and open criticism so that we may all constantly improve.
Team Member #1: The Drama Queen – Masterful ability to create an atmosphere of fun, dedication and connection within the team. Class leading competency in client discussion and negotiations. A distinct ability to build great teams and identify members well suited for any task or problem that needs solving. The Kryptonite – will often need an adjustment of perspective to remind her of the good she does and how much value she brings because for some reason, from time to time she convinces herself of the opposite. She will be driven by so much emotion that it puts her decisions and next steps at risk.
Team Member #2 The Nega Man – Best in class ability to fix broken or non-performing teams with the unique method of identifying and correcting negative behavior (ironic) out of the operations that’s driving 80% of the problems. One of the most emotionally tough and enduring members of the team that can weather many hardships that come with any performance recovery effort and inspire the same from his team. The Kryptonite – on occasion has the tendency to always focus on what can go wrong. Always adopting a skeptic’s point of view for any initiative that’s not readily measurable. Often gets stuck at proving whether something is right or wrong versus providing solutions to solve the problem.
Team Member #3 The Nervous Nancy – Very adaptable, always ready to take on any task and has genuine willingness to step in and assist. She brings a great sense of maturity to the team. Has great capability to make good, calculated decision under most circumstances. An amazing planner, able to set goals, anticipate problems and issues ahead of time and has a good understanding of what it takes to prevent them. The Kryptonite – She doubts all her decision from time to time. Often seeking validation even in the simplest of issues which slows her down. In atypical situations get frazzled and distracted regardless of how solid and well thought out her action plans are.
Team Member #4 The Escalator – A hyper organized individual that brings with her a unique, almost clinical precision when it comes to running her team. Great execution for anything that is tied to an existing process and delivers best in class consistency in this respect. A great ambassador, a promoter of synergy, she is well-liked and forms that instant connection with any team she works with regardless of tenure. The Kryptonite – everything is an escalation. For some reason the lines become blurred when problems come up and she overlooks that most of the issues are well within her power, competency, scope and capability to solve. This challenge is also mirrored at times down through her direct reports.
Team Member #5 The Jekyll and Hyde – One the best analytical minds in the team. An amazing problem solver, best in class tactician and above average presenter with capability to develop and execute long-term action plans, projects and documentation to support them. Regarded as a reliable and trustworthy operator with the capacity to take on ad hoc tasks with very little lead time required and highly capable of functioning autonomously. The Kryptonite – The occasional temper tantrums which lead to irrational decisions, questionable next steps which in turn creates significant disruption to an otherwise admirable momentum and a series of positive results.
Team Member #6 The Moody Moderator – Possessing multiple skills beyond the contact center, an entrepreneurial mindset and blessed with a great vision, an ability to visualize an ideal end state of any existing task or situation. A true quick learner with incredible adaptability and agility, able to take on new tasks, projects and develop the competency required in order to thrive. Has the natural ability to create open and collaborative environments. The Kryptonite – This is all dependent on mood often triggered when things are not ideal or if a planned action will not be executed the way the person would have. In cases like these, the person then slows down or in some cases shuts down.
Team Member #7 The Crazy Koala – Unmatched and unrivaled in the ability to understand, interpret, dissect, teach and present numbers. Above average capability in engaging with Clients and senior leaders. Very capable in delivering CS related functions, projects, presentations and overall site or program management. Easy to work with and is effortlessly accepted by any work group or team due to a natural ability to cooperate. The Kryptonite – Avoids difficult conversations and any situation that is beyond the norm. This unintentionally and quite unfortunately makes the person ineffective against driving numbers or KPI’s therefore limiting the overall value add the person brings.
Don’t get me wrong, these team members are Superstars, some of the best Operators in the industry today. Almost Superhero-esque in their capability to identify, solve and in some cases prevent problems within their respective teams. But what is a Hero without a flaw right? It makes for a boring, uninteresting and un-relatable character. And because they are so good, it almost makes their flaws acceptable, tolerable to a degree.
From a professional standpoint, as long as there is awareness of the weakness, there will always be opportunities to train, correct and if not control these opportunities to ensure that your teams function well, continuously progress and succeed.
There are multiple ways you can deal with your Kryptonite’s aka your weaknesses. Here are the top 5 tips that I recommend:
Acknowledge it – a popular quote; with awareness comes responsibility and choice. The choice to do better, to be better.
Define it – make sure you’re clear and specific about your gaps and opportunities and how you’re going to correct them
Challenge it – commit toward the action that you will improve and work on these areas
Measure it – set a quantified goal that will show and reinforce the progress you’re making as you work on improving
Celebrate it – whether they be small or big improvements, make sure to recognize and reward yourself for the milestones and wins you gain along the way
Did you identify with any of the personality types? What are the ways and methods you use to work on these items? Let’s discuss!