A newbie manager recently asked me for tips on how to ensure she keeps a pulse on the ground and on her teams. This is the gist of what I shared.

A good list to check yourself against from time to time when it comes to your direct reports and the teams you manage:

  • When was the last time you led a Leadership session with them?
  • When was the last time you hung out outside the office for fun and R&R?
  • When was the last time you took an escalation call?
  • When was the last time you finished a book, created a module or ELP out of it and shared it with them?
  • When was the last time you did a floor audit for coaching and monitoring?
  • When was the last time you checked if all your teams down to the Supervisor level know the proper engagement and retention best practices?
  • When was the last time you discussed your start of year business plans and provided them progress/updates?

 

If the answer to any of these are in the “months” column, then we have some urgent things that need fixing.

Is this an all encompassing list? Not by a longshot. A great and simple place to start by any means.

 

Some key points to remember:

 

  1. A great culture beats strategy every single time. But it doesn’t come overnight.
  2. Being “too busy” to go into development sessions is a misnomer. You have to stop and sharpen the axe if you expect to cut down more trees.
  3. Consistency beats intensity every single time. (kind of like visiting the dentist twice a year won’t save your teeth if you don’t brush every day. The same applies with daily coaching and mentoring versus twice a year offsite workshops)
  4. Be the leader you wish you had
  5. Create the company/team you want to work for
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One response »

  1. I especially appreciate the last reminder here – “Create the company/team you want to work for”. This is so true, and often overlooked. Human habit is to look for someone else to blame for culture, work tasks, etc and we often overlook the person we have the most control over – ourselves!

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