A newbie manager recently asked me for tips on how to ensure she keeps a pulse on the ground and on her teams. This is the gist of what I shared.
A good list to check yourself against from time to time when it comes to your direct reports and the teams you manage:
- When was the last time you led a Leadership session with them?
- When was the last time you hung out outside the office for fun and R&R?
- When was the last time you took an escalation call?
- When was the last time you finished a book, created a module or ELP out of it and shared it with them?
- When was the last time you did a floor audit for coaching and monitoring?
- When was the last time you checked if all your teams down to the Supervisor level know the proper engagement and retention best practices?
- When was the last time you discussed your start of year business plans and provided them progress/updates?
If the answer to any of these are in the “months” column, then we have some urgent things that need fixing.
Is this an all encompassing list? Not by a longshot. A great and simple place to start by any means.
Some key points to remember:
- A great culture beats strategy every single time. But it doesn’t come overnight.
- Being “too busy” to go into development sessions is a misnomer. You have to stop and sharpen the axe if you expect to cut down more trees.
- Consistency beats intensity every single time. (kind of like visiting the dentist twice a year won’t save your teeth if you don’t brush every day. The same applies with daily coaching and mentoring versus twice a year offsite workshops)
- Be the leader you wish you had
- Create the company/team you want to work for