Think like Leaders not like Losers II

Would you like some cheese with that “Whine”?  – Urban Dictionary joke for Losers

Social media being what it is, you see it every day even if you are not making a conscious effort to do so.

They complain endlessly about everything.

About the Government, LTO, MMDA, the traffic in EDSA, the taxes, the corrupt politicians, PNOY, everything.

Same losers who complain about their companies, their bosses, their pay, their workload, everything.

I call them Losers because that’s what they are. Regardless of where they are, who they are with or what they are doing. There are actually studies about this where 83% of the sample size used is almost never environmental in nature but rather behavioral or personal.

Go to Glassdoor.com where people review companies based on all notable and measurable metric – Salary, Environment, Career Growth, Relationship with Superiors, everything.

The losers are present in EVERY company and the funny thing is, their words are almost exactly alike. WHY? because as mentioned, this is rarely about the environment but more about the person.

Don’t believe me? Here’s a few samples:

BPO “Tech”

• “Great people, crappy pay. ”
  • Former Employee – Technical Support Representative in Pasay, Pasay (Philippines)
• “Low compensation and poor benefit program. ”
  • Current Employee – Team Leader in San Fernando, Pampanga (Philippines)
• “great when I first join the company then everything changed suddenly. ”
  • Former Employee – Technical Support Representative in Bacoor (Philippines)
• “Good company, good people, arrogant HQ senior leadership ”
  • Former Employee – Technical Support Representative in Manila (Philippines)

BPO “Converge”

• “The company was great, the management team – not so much. ”
  • Former Employee – Customer Service Representative in Lahug (Philippines)
• “Disappointing. a lot of bad power tripper bosses ”
  • Former Employee – Anonymous Employee in Makati City (Philippines)
• “Traumatic. Pay is really low ”
  • Former Employee – Technical Support in Makati City (Philippines)
• “It’s a “for the money” job. all they care about are stats ”
  • Former Employee – Senior Customer Service Specialist in Muntinlupa (Philippines)

BPO “Performance”

• “Easy at first but slightly difficult at last ”
  • Current Employee – Call Center Agent in Quezon City, National Capital Region (Philippines)
• “They under-compensate agents with a low basic salary and sets impossible performance standards. ”
  • Former Employee – Technical Support Agent in Quezon City, National Capital Region (Philippines)
• “Toxic. too many targets ”
  • Current Employee – Subject Matter Expert in Pasig, Rizal (Philippines)
• “Why work in here? you’ll just drown in politics
  • ”Former Employee – Anonymous Employee National Capital Region

 

I honestly feel bad for people like this because they are stuck in an endless cycle;

Complains heavily. will always find fault in the most basic of things.

Will they take any steps to improve the situation for themselves or for others? – unlikely.

What is guaranteed is they will talk, wallow and invite others to join them in the talking and wallowing where nothing ever gets done.

Blames everyone else for their situation – these people can define and outline and sometimes even with complete data and information on why others have caused them so much grief and made their lives difficult.

Will there be steps in analyzing their own faults and opportunities like any rational person would? Unlikely.

This is because in their heads, they are always the victim. They can do no wrong and the external factors that in their view is out of their control is to blame.

that will likely not change unless they make changes in their mindset.

Here’s the transcript of one of my favorite scenes in one of my favorite movies “Glengarry Glen Ross” perfectly encapsulates these thoughts.

I strongly urge everyone to stay conscious of this and encourage others who may be suffering from the inability to change their mindset

Sharing some points on Taking Responsibility: 4 Steps to Owning Your BS and Creating Your Life – by Jill Coleman

 

1) AWARENESS. The first step is awareness. Awareness of those negative emotions. Any time you are feeling angry, sad, hurt, frustrated, etc., you are, in that moment deflecting responsibility. Of course, this is often a kneejerk response, and that’s fine. But to begin, just stay aware of when you are choosing those emotions. Are you someone who goes from catastrophe to catastrophe all day long? Do you stress about every tiny blip in your plan? Do you complain about things constantly? Just watch.

 

2) RESPONSIBILITY. This is about the recognition that those negative emotions and the complaining you’re doing is actually COMING FROM YOU. This is the tough-love part of the program! This is all about assuming ownership. When you do that, you now have options, moves to make and actions to take. When you shirk responsibility, you give up your power.

 

3) CHOICE. You may not feel like you have a choice in some situations. You might feel like life is “happening to you” and your resulting emotions (hurt, sadness, anger, whatever) are inevitable. BUT. If you look for it, there is a teeeeeny, tiny amount of TIME between the thought (“This diet is hard”) and the emotion (“I suck at this.”). And during that tiny bit of time, we have a CHOICE. We can choose negative self-talk, which we know doesn’t motivate us, OR we can choose to give ourselves the benefit of the doubt and simply move forward the best we can. This is all about perception. If we think we’re stuck, we will be. If we think our actions make a difference, then we’ll take them and see results. Some of my favorite tools here include giving the benefit of the doubt to others (and myself!), using gratitude and finding a single bright spot in any situation and also, ironically, going to worst-case scenario. Mentally going to worst-case scenario is actually a motivational tool that propels us to action because 99% of the time, we see that even the worst-case is something we could handle. Would it be fun? Nope, but we could figure it out. Choose the most applicable tool for each scenario.

 

4) PRACTICE. Guess what? You don’t just “get this” and then are good to go (I wish!). This is a process where over time, life gives you opportunities to practice. Each day brings a new set of circumstances where you get to choose how you interact with them. Do you kick and scream and fight and say you’ve been done wrong? Or do you take 100% responsibility and find one single action to take to put you back in your power?

 

The good news? When we take 100% responsibility in every moment, we get to fully create our lives. We feel empowered every single day. We know that what we do matters and the more we take action, the greater our outcomes and sense of accomplishment. It’s a feed-forward cycle, made possible wholly by your own perception. And your perception is your greatest tool.

 

Your mindset drives your choices.

Your choices drive your actions.

Your actions determine your success.